COVID-19 - Our Approach

Original Date Published: March 2020

During this unprecedented and concerning time, we are all affected by the recent COVID-19 - both personally and professionally. We understand that our clients and members of our clients may also be concerned about what this means for them with regards to our service delivery.

We would like to reassure you that we will continue to provide the very best service we can and have implemented plans that will ensure our service remains stable, running, secure and compliant with our ISO27001 accreditation.

Our aim is to minimise disruption to our normal business activity as much as possible. This includes implementing secure remote working for team members - therefore, our research work continues as does our telephone and email support in the usual way. Whilst we remain confident that we can continue to meet our commitments to our clients at the same level as usual, we are monitoring the ever evolving situation closely and paying attention to all official government and health care guidance. We continue to monitor the wellbeing of our team who are assisting you and to support our employees affected by the recent school closures, this may mean staggered working hours and we therefore request your patience should response times be slightly affected. As our support staff are working from home, please note that they may answer your call in a sometimes chaotic home environment. We appreciate your patience with this.

We are all part of a wider community and it’s imperative now more than ever that we stay positive and be kind to others. Our thoughts and well wishes are with all those affected by this outbreak.

Should you have any questions regarding this, please do get in contact with us and we will help in any way we can.

Kind regards,
Danielle Higgins
Managing Director